My Role: Assistant Team Lead & Implementation Consultant (Salesforce Administrator)

 

Project Description:

 

The solution leverages Salesforce's capabilities to address EduForce’s challenges in student engagement, case management, and operational efficiency. It incorporates Sales Cloud and Service Cloud to automate workflows, personalize student communications, and provide real-time analytics for institutional decision-making. Custom objects such as Inquiry, Campaign, and Student Activity are implemented to track student interactions and automate processes like lead assignment and case routing. The system also integrates dashboards and reports to monitor marketing effectiveness, case resolutions, and student performance metrics, empowering administrators and educators to make informed decisions​​.

To ensure robust security and scalability, the solution employs role-based access control, encryption, and compliance with GDPR and FERPA regulations, safeguarding sensitive student data. Future-ready designs enable integration with external systems, such as Learning Management Systems (LMS), and scalability to handle a growing student population. The project also focuses on user adoption by providing comprehensive training and post-implementation support through help desks, knowledge bases, and feedback mechanisms. This holistic approach ensures that the enhanced Student Success Management System aligns with EduForce’s mission to deliver seamless academic and administrative services while fostering an engaging student experience​​.